Help centre
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Frequently asked
Is Scanefy really free?
Yes. Static QR codes are free without an account and never expire. A free account adds dynamic codes, digital profiles, vehicle, lost-and-found and pet tags with transparent usage limits. Safety tags never stop working because of a plan change.
What is the difference between static and dynamic QR codes?
A static code stores your content (a link, Wi-Fi details, a contact card) inside the pattern itself, so it works forever without Scanefy, but it cannot be changed. A dynamic code stores a short, permanent Scanefy link. You can change where it leads, pause it and see visit statistics, without reprinting.
Do people need an app to scan my code?
No. Any modern phone camera opens Scanefy codes, and every scan page works in the browser. People who scan never have to install anything or create an account.
Will a vehicle sticker show my phone number?
No. The person who scans chooses a reason and can add a short message. Scanefy relays it to your inbox and e-mail. Your number, e-mail and plate stay private unless you decide to show them.
Can I write Scanefy codes to NFC tags?
Yes. In Chrome on Android you can write a tag directly from NFC Studio. On iPhone, Safari cannot write tags, so we give you the exact link to write with an NFC writer app. Both iPhone and Android read Scanefy tags natively.
Which download formats are available?
Every code downloads as PNG (up to 4096 px), SVG (clean vector) and PDF (vector, print-sized). Vehicle, item and pet codes also come as ready-to-print sticker layouts.
What do you track when someone scans?
For dynamic codes we count visits, device type and whether people scanned or tapped. We do not store IP addresses; unique visitors are estimated with a hash that changes every day. Static codes are never tracked because they do not touch our servers.
My code does not scan. What can I do?
Increase contrast (dark code on a light background), make it bigger (at least 25 mm for short links), keep the quiet zone around it and avoid glossy or curved surfaces. Our preview tells you if a design fails the decode test.
How do I install Scanefy on my phone?
On Android, use "Add to Home Screen" when we offer it, or Install app from the browser menu. On iPhone, tap Share in Safari and choose "Add to Home Screen".
I did not receive the confirmation e-mail.
Check your spam folder, then resend the link from Account settings. Until your address is confirmed, messages from your codes still arrive in your Scanefy inbox.
Someone is sending abusive messages through my code.
Open the conversation and choose "Block this sender". You can also pause the code. For threats, contact the police.
How do I delete my data?
Account settings let you export everything as JSON and delete your account permanently.
Scanefy is not an emergency service. In an emergency, call your local emergency number.